There are a number of managerial factors that are vital in managing and leading. Becoming a better manager or leader is directly connected to how well you can master them. The course contains detailed explanations, best practices, and key questions on 18 managerial and leadership factors including video advice from D. Quinn Mills, Albert J. Weatherhead, Jr. Professor of Business Administration, Emeritus at Harvard Business School.

After careful consideration of the relevant and reference managerial and leadership factors, learners are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results.

In this course, The Manager's Toolbox: Business Nuts and Bolts, learners focus on the following managerial and leadership factors:

• Administering policies and procedures
• Controlling expenses
• Dealing with direct reports
• Dealing with superiors
• Leading others
• Planning and budgeting
• Recruiting, training, and developing employees
• Solving problems

• Inhabit the managerial mindset
• Understand what employees want from their jobs
• Understand how managers lead
• Recognize the components of a manager's job: enforcing policies and procedures, controlling expenses, dealing with subordinates and superiors, planning and budgeting, recruiting and developing talent, and solving problems
• Implement the qualities that make an effective leader
• Address real-world managerial problems in customer service, cost budgeting, cost cutting, and vendor relations.