Full course description

After completing this course, you should be able to:

  • Define what marketing is within the nonprofit environment
  • Explain the service-intensive nature of nonprofit program activities
  • Explain how the marketing mix is expanded for service products (the Three Ps of Services Marketing)
  • Describe the importance of customer satisfaction and how expectations play a role in satisfaction with service products
  • Discuss the role of ethics in nonprofit marketing
  • Describe the importance of a nonprofit marketing plan
  • Describe how target markets can be identified for donors
  • Explain how new service products are developed by nonprofits

Target Audience: This course is designed for adult learners interested in gaining a basic understanding of marketing within a nonprofit organization.

Level/Prerequisites: Introductory/No Prerequisites

Estimated time to complete: 3-5 hours

Ask the Expert: This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Required Material: This course does not require any additional purchases of supplementary materials.

Successful Completion Requirement for IACET CEU: Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

Total CPEs (WA): 4 (Technical: 0 | Non-Technical: 4)

CEUs: .5