Full course description

After completing this course, you should be able to:

  • Discuss organizational change and the forms it can take
  • Describe Kotter's Eight Step Process recommended for implementing change successfully
  • Outline Lewin's model of change and discuss its limitations
  • Identify the factors a leader or manager can employ to promote change
  • Discuss the underpinnings of resistance to change and how to overcome it
  • Describe the five-step ADKAR model for change management
  • Discuss the three steps of the Cisco Change Roadmap
  • Understand strategic change and mastering a changing environment