Full course description

After completing this module, you should be able to:

  • Explain how performance measures are used in different settings
  • Differentiate among various organizational performance measurements
  • Describe the advantages and disadvantages of KPIs
  • Describe the advantages and disadvantages of the Balanced Scorecard
  • Describe the advantages and disadvantages of a Net Promoter Score
  • Explain the relationship between performance assessment and organizational tactics and strategy
  • Assess the validity of performance measures for an organization based on a brief case study
    • Total PDUs/Contact Hours: 5Strategic & Business Management PDUs: 3
    • Technical PM PDUs: 2